Below, please find a list of helpful FAQ's - if you still have questions, don't hesitate to give us a call.   Just click on the question and you'll jump to the answer.

Who is responsible for delivery and setup of the castle?
Rumble Grumble Parties will deliver all goods to your house or venue. Delivery cost is applicable to all areas. We will set up and dismantle the jumping castles as part of our service to you.

Is there any delivery charges?
Yes, please check your suburb here or on the booking form.  

How long do you need to set up and take-down a castle? 
Approximately 20 minutes, depending on the unit booked and access to the location.

When are your castles available? 
Our castles are available for hire seven days a week, all year round. Special arrangements need to be made for public holidays.

When do you deliver? 
We deliver between 8am and 11am.  However, we try to be as flexible as possible so please ask at the time of booking if you need a specific time slot.

When do you collect?
We collect between 5pm and 7pm. We will always try to accommodate your party hours, so please ask at the time of the booking.

Can I hire a castle overnight?    
All our castles can be hired overnight for an additional price of 50% of the total hire cost of the castle. An additional damage/cleaning deposit of R1000 which will be refunded in full, providing that the inflatable and equipment is in a satisfactory condition upon collection. This only applies to secure gardens, and you must accept full responsibility for the inflatable and equipment. This also only applies if the castle has not been booked already for the next morning.

How late can I leave it to book?
During the summer months we are very busy, particularly at weekends and public holidays, so you are advised to book early to avoid disappointment. However, we will accept bookings as late as the same day, so it’s always worth a phone call if you do make a last minute decision. 

I do want to hire, but not a jumping castle?
You are more than welcome to hire only tables and chairs, popcorn machines, bubble machines or any other product or service we offer. You do not have to hire a jumping castle to hire anything else.

How and when do I make payment? 
50% payment is due upon confirmation of booking. That means when you receive your invoice and accepts the invoice by signing it and faxing it back to Rumble Grumble Parties. The outstanding balance needs to be paid by EFT 24 hours before the party or cash on the day.

Are your castles clean?
Yes, they are vacuumed and cleaned with an antibacterial solution after every hire.

How much room do we need to erect a castle?
The dimensions of the castles are on our website under Jumping Castles.  You will need an extra meter around the castle to allow for the inflation tube and air blower at the back together with space for the children to run around and enter the unit.  Any overhanging trees and prickly bushes need to be pruned back. 

Does the castle have to be set up on grass only?
No. Although it is preferable to anchor the castle into a grass lawn, castles can be set up on concrete surfaces. Castles cannot be set up on stony or rocky surfaces.  We do need to be informed if the jumping castle is to be erected on a surface that does not allow for pegs to be used (e.g.: paving). 

Are there any special requirements?
Castles cannot be set up near power lines, over hanging trees or sharp objects. An electrical power socket must be supplied to power the electric inflating blower that must run at all times. Please make sure that there are no stones or sharp objects on the area that we will have to inflate the castle on.

Do you supply safety instructions? 
Yes, we provide detailed safety instructions with every hire. 

What if there are steps to get to the set area? 
If there are steps you will need to notify us when making the booking as the castles may weigh between 100kg and 200kg and it is difficult to push up and down steps. If there are 0-5 steps there needs to be someone on site that can help the driver with the jumping castle.  If there are more steps this needs to be discussed when making the booking.

Does someone need to supervise the operation of the jumping castle?
Yes. For the safety of the children who will use the jumping castle, a responsible adult over 18 years of age must supervise the jumping castle and any other items hired at all times.

What if I want to hire a castle in public area?  
We will deliver to any venue. It is your responsibility to make sure that there will be electricity for the jumping castles. We do not have generators available at this time. We will supply you with a 10m lead.

What is the maximum weight allowed on the castle at one time? 
100Kg.

What happens when it's windy or rains? 
As our castles are anchored firmly they can operate on a breezy day, however if the winds are too strong we may be forced to cancel your hire (although this only happens on rare occasions). In the event of strong winds or rain, we reserve the right to cancel the booking if we feel safety will be compromised. We also warn that rain can still enter the castle if blown in by the wind and this may make the jumping surface slippery. If it starts to rain the children must leave the inflatable and the adults must deflate the units and store in a dry place until it stops raining.

What happens if we damage the jumping castle? 
If the damage is considered by us to be malicious then you will be liable for the full cost of repairs & transport costs associated with the repairs as well as the loss of business costs while the castle is repaired. We strongly suggest that you check the jumping castle before the delivery person leaves, and note any problems.

Is there anything else I need to be aware of?    
Streamers, poppers, silly string, face paint, chewing gum, candy floss, food, cake, bakes and drink MUST be kept away from the jumping castle at all times. If this has occurred and the jumping castle has been damaged it will be consider malicious and you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired.

How much electricity do they use?
Between 1kw & 2.5kw dependant on castle. Typically they will use less than 20 units for an entire day inflated.